We carried out a review of the data available to us about Ashby House on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Ashby House, you can give feedback on this service.
About the service
Ashby House is a care home providing personal care to seven at the time of the inspection. The service can support up to seven people.
People’s experience of using this service and what we found
Right Support
Staff supported people to have the maximum possible choice, control and independence, be independent and they had control over their own lives. Staff focused on people’s strengths and promoted what they could do, so people had a fulfilling and meaningful everyday life. People were supported by staff to pursue their interests. The provider had planned refurbishments to ensure people received care and support in a safe, clean, well equipped, well-furnished and well-maintained environment that met their sensory and physical needs. People had a choice about their living environment and were able to personalise their rooms. The manager was updating people’s care records at the time of the inspection to ensure they remained accurately in place.
Right Care
People received kind and compassionate care. Staff protected and respected people’s privacy and dignity. They understood and responded to their individual needs. Staff understood how to protect people from poor care and abuse. The service worked well with other agencies to do so. People could take part in activities and pursue interests that were tailored to them. The service had enough appropriately skilled staff to meet people’s needs and keep them safe. People could communicate with staff and understand information given to them because staff supported them consistently and understood their individual communication needs.
Right culture
People led inclusive and empowered lives because of the ethos, values, attitudes and behaviours of the management and staff. People received good quality care, support and treatment because trained staff and specialists could meet their needs and wishes. People and those important to them, including advocates, were involved in planning their care. Staff evaluated the quality of support provided to people, involving the person, their families and other professionals as appropriate. There was a new manager in post who had a good oversight of the service and was making improvements to people’s experiences of care.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Why we inspected
We undertook this inspection to assess that the service is applying the principles of Right support right care right culture. The inspection was prompted in part due to concerns we found at another location under the same provider.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.
We found the following examples of good practice
• The provider had implemented a visiting system with the use of a ‘pod’ to ensure people and relatives were able to meet safely. The visiting policy contained details of the booking system and the procedures followed to thoroughly clean the area between visits.
• When visits had been restricted, technology such as, video calls were used to ensure people continued to have contact with their loved ones.
• Creative ways to keep people occupied had been implemented. For example; one person enjoyed accessing public transport but were unable to do this due to shielding. The registered manager had replicated the layout of a bus in the home, which had alleviated the person’s anxieties.
• The environment was well maintained and clean. Additional cleaning had been implemented to lower the risk of cross transmission.
• Staff were supported by the registered manager and provider during periods of anxiety to monitor their wellbeing and signposted to mental health services where needed.
Further information is in the detailed findings below.