Heal Angels Limited Also known as Heritage Healthcare Harrow

Heal Angels Limited is a domiciliary care agency based in Harrow, north west London. During the day of our inspection three people received personal care from the agency.

People’s experience of using this service and what we found

People’s needs were assessed which ensured that their individual needs were met. People told us they felt safe when the care workers provided them with care they needed. Risks to their individual safety had been assessed and care workers had a good knowledge on how to support people to remain safe. There were enough care workers to meet the people’s needs. When things had gone wrong, lessons had been learnt to prevent the issues from re-occurring. The required checks had been made on new care workers to ensure they were of good character and safe to work within the service.

Care workers had received training and supervision to enable them to have the skills and knowledge to provide people with good quality care. Where people received assistance with eating, drinking and their healthcare needs this had been clearly documented in the care records. The service alerted other professionals and worked with them when needed to ensure people were safe and received the care they required. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. The policies and systems in the service supported this practice.

People and relatives told us care workers were kind, caring and treated them with dignity and respect. People's independence was encouraged. People were able to make decisions about their care and this was respected by the service.

The service promoted an open and person-centred culture. People, relatives and care workers told us that the manager was approachable and supportive. Systems were in place to ensure quality of care was monitored and the provider acted to make improvements when shortfalls had been identified.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection (and update) This service was registered with us on 07 May 2020 and this is the first inspection.

Why we inspected

This was a planned inspection based on the date of registration.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.