The Care Quality Commission
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Archived: People in Action Domiciliary Care - South Warwickshire

34 Pure Offices, Plato Close, Tachbrook Park, Warwick, Warwickshire, CV34 6WE (01926) 470813

Provided and run by:
People in Action

All Inspections

24 September 2013

During a routine inspection

When we visited this service we spoke with the operations manager, four service managers and a deputy service manager. We also spoke by telephone with two people who used the service, three relatives who had family members who used the service and three members of support staff.

The people and relatives we spoke with told us that they were happy and satisfied with the service being provided. They told us, "It's superb" and "I am happy."

We saw that people had support plans and risk assessments in place that contained person centred information to assist staff with meeting people's care and support needs.

We found that robust recruitment processes were in place to ensure that staff employed by the provider were suitable to work with vulnerable people.

We saw that there were processes in place for monitoring and assessing the quality of the service provided for people which included seeking their views.

We found that confidential information relating to people that used the service and staff was stored securely.