We carried out a review of the data available to us about Cameron House Care Home on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Cameron House Care Home, you can give feedback on this service.
Cameron House Care Home is a care home providing personal and nursing care to 33 older people, some of whom were living with dementia at the time of the inspection. The service is registered to support up to 40 people.
The home has two floors which supports a mixture of people with residential and nursing needs. There is a large communal lounge and dining area, a smaller lounge, with a conservatory and an accessible garden. All bedrooms are single occupancy.
People’s experience of using this service and what we found
People and their relatives felt Cameron House was a safe place to live. Risks people may face had been identified and steps identified to manage these risks were in place. We have made a recommendation for staff to follow government guidance for using personal protective equipment (PPE). People received their medicines as prescribed. A plan was in place to improve the protocols for when people needed an as required medicine. A recording system was introduced during the inspection when thickeners were used to reduce the risk of choking.
There were times when staff were not visible in the lounge area, especially when the activities organiser was not on duty. The manager said staffing levels would be reviewed immediately. Staff were safely recruited and received the training and support to carry out their roles.
People were supported to maintain their nutrition, hydration and health. Improvements had been made in oral care. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People and relatives said the staff were kind and caring. We observed positive interactions throughout our inspection. Staff said they enjoyed working at Cameron House and felt well supported by their colleagues and the management team.
A quality assurance system was in place, including audits carried out by the regional operations manager and director. Action plans were written and signed off when completed. All incidents and accidents were reviewed to reduce the risk of a reoccurrence. Complaints were responded to appropriately.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 23 May 2020 and this was the first comprehensive inspection. A focused inspection (published 18 February 2021) gave the safe and well led domains a good rating. A rating was not given for the whole service as we did not look at all five domains at this inspection.
The last rating for Cameron House under the previous provider was requires improvement (Published 20 November 2019).
Why we inspected
This was the first comprehensive inspection and was carried out to provide Cameron House with an overall rating.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Recommendations
We have made a recommendation about staff following the current government guidance for the use of personal protective equipment (PPE).
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.
Cameron House Care Home is a care home providing personal and nursing care to 33 people aged 65 and over, younger adults, people living with dementia and people with a physical disability at the time of the inspection. The service can support up to 40 people.
The home has two floors which supports a mixture of people with residential and nursing needs. There is a large communal lounge and dining area, a smaller lounge and conservatory with garden area. All bedrooms are single.
People’s experience of using this service and what we found
Staff were aware of their responsibilities to report any concerns they had in relation to safeguarding vulnerable people. People were supported in a safe environment. Risks to people were minimised and staff were aware of how to manage risk. Staff were recruited safely and there were sufficient numbers of staff working at the home. Infection Control was well managed. Processes were in place to support people to live safely during the pandemic. The home was part of regular whole home testing to check for COVID-19. Medicines were managed safely, and staff received training to ensure they were aware of their responsibilities in relation to the safe management of medicines.
The new provider had made improvements to auditing processes. Action plans were implemented following audits to highlight where improvements needed to be made. Action plans were regularly reviewed. The leadership in the home created an open culture and relatives and staff were positive about the registered and deputy manager. The provider was aware of their responsibilities under their registration.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 23 May 2020 and was the first inspection. The last rating for the service under the previous provider was requires improvement (Published 20 November 2019).
Why we inspected
We received concerns in relation to the safety of people at night. As a result, we undertook a focused inspection to review the key questions of safe and well-led only.
We reviewed the information we held about the service. No areas of concern were identified in the other key questions. We therefore did not inspect them.
We have made changes to the way we work due to the COVID-19 pandemic. This is to avoid putting pressure on services that are caring for people. We completed a focussed inspection. During this inspection we looked at the key questions of 'is the service safe?' and 'is the service well-led?'. We do not look at all of the five key questions during a focussed inspection. Therefore, the service was not given an overall rating.
We found no evidence during this inspection that people were at risk of harm from this concern. Please see the safe and well-led sections of this full report.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Cameron House Care Home on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.