1 October 2013
During a routine inspection
Staff we spoke with had a good understanding of the needs of the people they supported as well as any potential risks to their safety. Support plans had been signed by the person to confirm they agreed with the support the service was providing.
People told us that they felt safe with the staff who supported them. One person told us, 'I do feel safe.' They told us they had no concerns about this service but felt able to talk to the manager or the staff if they needed to.
Effective recruitment and selection processes were in place and appropriate checks were undertaken before staff began work. Staff told us they felt supported by the registered manager and confirmed they received regular training and supervision.
People confirmed that the manager and staff asked for their views and if they were satisfied with the care and support they received. Everyone we spoke with said the staff and manager were providing a good quality of service. One person commented 'they ask me how things are going.' Another person told us 'they call me every day to see if I'm OK.'