The Care Quality Commission
  • Doctor
  • GP practice

Dr Maya Mistry & Dr Smitesh Patel

Overall: Good read more about inspection ratings

Crouch Vale Medical Centre, Burnham Road, South Woodham Ferrers, Chelmsford, CM3 5QP (01245) 426898

Provided and run by:
Greenwood Surgery

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Dr Maya Mistry & Dr Smitesh Patel on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Dr Maya Mistry & Dr Smitesh Patel, you can give feedback on this service.

20 September 2022

During a routine inspection

We carried out an announced comprehensive inspection at Dr Maya Mistry & Dr Smitesh Patel (Greenwood Surgery) on 20 September 2022. Overall, the practice is rated as good. This was the first inspection of this service since they registered with CQC in 2020.

Safe - Good

Effective - Good

Caring - Good

Responsive - Good

Well-led - Good

Why we carried out this inspection

We carried out this inspection in line with our inspection priorities and it included all of the key questions: safe, effective, caring, responsive and well-led.

How we carried out the inspection

This inspection was carried out in a way which enabled us to spend a minimum amount of time on site.

This included:

  • Conducting staff interviews using video conferencing.
  • Completing clinical searches on the practice’s patient records system (this was with consent from the provider and in line with all data protection and information governance requirements).
  • Reviewing patient records to identify issues and clarify actions taken by the provider.
  • Requesting evidence from the provider.
  • A short site visit.
  • Staff questionnaires

Our findings

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We found that:

  • The practice provided care in a way that kept patients safe and protected them from avoidable harm.
  • Patients received effective care and treatment that met their needs.
  • Staff dealt with patients with kindness and respect and involved them in decisions about their care.
  • Patients could access care and treatment in a timely way.
  • The way the practice was led and managed promoted the delivery of high-quality, person-centre care.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services