24 October 2013
During a routine inspection
Arrangements were in place to obtain, and act in accordance with the consent of people using the service. People told us they were fully involved in all aspects of agreeing their support.
Support plans included good details of people's preferences and routines. These were regularly reviewed, with the individual concerned. People were happy with the support they received. One person told us how staff had made a big difference to their confidence and wellbeing, adding 'I was very low but am now on the up.'
Policies, procedures, staff training and good practice helped to ensure medication was managed safely and appropriately.
The matching of staff with people using the service was given a high priority. People expressed satisfaction with their allocated support staff. One person told us, 'She can't do enough for me.' Relatives told us; 'My son always gets the same person, which really helps and is more settling for him.' And 'The worker is brilliant and always lets me know how things have been.'
Systems were in place to assess and monitor the quality of the service that people received.