Quality Lifestyle Ltd

Updated 11 November 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

This inspection was carried out by one inspector.

Service and service type

This service is a community-based care agency. It provides personal care to people living in their own houses and flats and specialist housing.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

We gave the service a short period of notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

During the inspection we spoke with the registered manager, three care staff and one external social care professional. Due to people’s complex needs we were not able to visit with people in their homes or speak with them. However, we spoke with two relatives of people using the service. We also reviewed a range of records which included two people’s care documentation, medicine administration record’s and two staff recruitment files. We also looked at a variety of records relating to the management of the service.

After the inspection

We continued to seek clarification from the provider to validate evidence we found.

Updated 11 November 2022

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people. We considered this guidance as there were people using the service who have a learning disability and or who are autistic.

About the service

Quality Lifestyle Ltd is a community-based care service providing personal care to people in their own homes. At the time of the inspection five people were receiving support from the service.

Not everyone who used the service received personal care. CQC only inspects where people receive the regulated activity of personal care. This is help with tasks related to personal hygiene and eating. At the time of the inspection two people were in receipt of this regulated activity.

People’s experience of using this service and what we found

The service was able to demonstrate how they were meeting the underpinning principles of right support, right care and right culture.

Right Support: People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were supported by staff that had the skills and knowledge to meet people’s needs and keep them safe. Staff supported people to make choices in all aspects of their daily lives and people’s independence was promoted. People’s care records contained meaningful goals and outcomes.

Right Care: Care was person-centred and promoted people’s dignity, privacy and human rights. Staff knew people well and understood people’s individual needs. Staff received the training they needed to provide people with the right care and support. Staff understood how to protect people from avoidable harm or abuse. People’s care records reflected their needs, care and support.

Right Culture: The ethos, values, attitudes and behaviours of leaders and care staff ensure people using services lead confident, inclusive and empowered lives. Staff supported people in a positive and respectful way, supporting them to achieve their goals. People received care tailored to their individual needs.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 24 February 2020 and this is the first inspection.

The last rating for the service at the previous premises was good. Published on 26 March 2019.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.