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Inspection carried out on 12 April 2016

During a routine inspection

This inspection took place on 12 and 14 April 2016.

Thurrock Lifestyle Solutions is registered to provide personal care to people who live in their own home. There were 2 people receiving a service at the time of our inspection. This was the services’ first inspection since their registration.

A registered manager was in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Records relating to the management of the service, such as policies and procedures to guide standards, needed improvement as did the systems for checking the safety and quality of the service provided. People knew the registered manager and found them to be approachable and available. People had the opportunity to say how they felt about the service provided. Their views were listened to and actions were taken in response.

People confirmed they felt safe and secure. Staff knew how to identify potential abuse and report concerns both internally and externally. People were supported to take their medicines safely. Potential risks to people’s health and well-being were identified, reviewed and managed effectively to support people to have as much independence as possible while keeping them safe. Flexible arrangements were in place to ensure there were sufficient numbers of suitable staff available at all times to meet people’s individual needs.

The manager understood the requirements of the Mental Capacity Act 2005 (MCA) and the associated Deprivation of Liberty Safeguards (DoLS). Staff obtained people’s consent before providing any support and respected people’s right to make their own decisions.

People were supported to maintain good health and they had access to health and social care professionals when necessary. They were provided with appropriate levels of support to help them choose a healthy balanced diet that met their individual needs and preferences.

People’s dignity and privacy was respected and people found the staff to be friendly and caring. Staff developed positive and caring relationships with the people they supported.

People, and their relatives where appropriate, were fully involved in the planning, delivery and reviews of the support provided. Care records included people’s preferences and individual needs so that staff had clear information on how to give people the support that they needed. People confirmed they received the care they required.