Archived: Peace of Mind

Is the service caring?

People we spoke with were clear that staff treated them considerately, took time to listen to them and ensured that the support provided was carried out in the way they wished. We were given examples of how people's privacy and dignity were upheld.

Is the service responsive?

People told us that as well as meeting their regular support requirements that the service was able to respond when their circumstances changed. One person told us that their family member's needs had recently changed and that they now required further support. This had been accommodated immediately. Another person told us how the service would make arrangements to take them to health appointments outside of their usual allocated hours.

Is the service safe?

Risk assessments were in place to ensure that, as far as possible, people were safe in their homes and staff were safe in their working environments. Where risks had been identified steps had been taken to minimise them. Appropriate vetting of staff had taken place to make sure they were suitable to work with vulnerable adults. One person told us that the service's support had meant that they didn't take the risks they had done previously to get tasks done. As a result they now had fewer falls.

Is the service effective?

Everybody we spoke with told us that they were happy with the care and support they received from the service and that they enjoyed the company of the staff. They told us that staff knew them well and understood their needs. People told us they knew who was due to visit them and that they were usually on time. If staff were going to be delayed for any reason people were contacted.

Is the service well led?

Staff we spoke with told us they felt supported by the manager and had received sufficient training to carry out their role effectively. Systems were in place to ensure that people's views were taken into account in the way the service was run.