We carried out a review of the data available to us about Maplewood Independent Living Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Maplewood Independent Living Limited, you can give feedback on this service.
About the service
Maplewood Independent Living Limited is a domiciliary care agency providing personal care to people in their own homes. At the time of inspection, the service was providing personal care to three people. Most of the people who used the service did not receive personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
Feedback about the service was positive. The registered manager promoted a culture where people were at the centre of the service.
The registered manager had developed well-ordered and effective systems to enable them to develop and grow the service safely. There were regular checks to monitor the quality and safety each person received. The registered manager took prompt action when concerns were raised.
The registered manager carried out risk and needs assessments with people and their representatives. They had developed practical and attractive care plans which provided staff with useful information to enable them to support people in a person-centred manner.
Safeguarding practices protected people from the risk of abuse. Staff supported people to take their medicines safely, and as prescribed.
There were enough safely recruited staff to support people, in line with their needs and preferences. The registered manager had purchased a new electronic system to support them to manage staffing and enable them to grow the service in a sustained and safe manner. Staff were well supported and trained. Many had a wealth of experience in caring.
Staff supported people to eat and drink in line with their preferences. The registered manager and care staff focused on developing good local contacts and networks and working with other professionals to meet people’s needs in a holistic way. The registered manager had worked effectively to reduce the risk of infection from COVID-19.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff were compassionate and treated people with dignity. The registered manager used photographs and accessible language exceptionally to ensure information was presented in a way people understood. Care was personalised and centred on people’s preferences.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk.
Rating at last inspection
This service was registered with us on 13 February 2020 and this is the first inspection.
Why we inspected
This was a planned inspection of a newly registered service.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.