Rossetti House

Updated 17 March 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

Three inspectors carried out this inspection.

Service and service type

Rossetti House is a 'care home'. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us.

Rossetti House is a care home with nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make.

We used all this information to plan our inspection.

During the inspection

We spoke with 10 people who used the service. We also spoke with 3 relatives about their experience of the care provided. We spoke with 10 members of staff including the registered manager and care staff.

We reviewed a range of records. This included 8 people's care plans and medicines records. We looked at recruitment checks and training records of 6 staff members. A variety of records relating to the management of the service, including policies and procedures were also reviewed.

Updated 17 March 2023

About the service

Rossetti House is a residential care home providing personal and nursing care to 64 older people at the time of the inspection. The service can support up to 70 people. Rossetti House accommodates people across 6 separate units; one of the units specialised in providing care to people living with dementia. Other units were specifically dedicated to nursing and residential care.

This care home is run by two companies: Care UK Community Partnerships Ltd and WT UK Opco 4. These two companies have a dual registration and are jointly responsible for the services at the home.

People’s experience of using this service and what we found

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were provided with opportunities during initial assessment to express their needs, wishes and preferences regarding how they received care and support.

People’s needs were assessed and resulting support plans provided guidance to staff on how people were to be supported. Support in planning people’s care, treatment and support was personalised to reflect people’s preferences and personalities, however, more detail needed to be captured in care plans.

The staff had received training regarding how to keep people safe and they were aware of the service safeguarding and whistle-blowing policy and procedures. Staffing was arranged in a flexible way to respond to people’s individual needs. Recruitment practices were robust.

Staff demonstrated a detailed knowledge of people’s needs and had received training to support people to be safe and respond to their support needs

There were suitable arrangements in place for the safe storage, receipt and administration of people’s medicines. The service maintained daily records of how peoples support needs were meet and this included information about medical appointments.

Staff respected people’s privacy and staff worked with people in a kind way that responded to their needs. There was a complaints procedure for people, families and friends to use and compliments could also be recorded.

We saw that the service had taken time to understand people’s individual way of communicating in order that the service staff could respond appropriately to people.

The provider had quality monitoring systems in place these were used to bring about improvements to the service as the service developed.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 10 December 2021 and this is the first inspection.

The last rating for the service under the previous provider at the premises was good, published on 13 October 2018.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.