Right at Home North Somerset

Updated 19 May 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was carried out by one inspector, an assistant inspector and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats. The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection was announced. We gave a short notice period of the inspection. This was because we needed to be sure that the provider or manager would be in the office to support the inspection.

Inspection activity started on 15 March 2022 and ended on 22 March 2022. We visited the location’s office on 15 and 17 March 2022.

What we did before inspection

We reviewed information we had received about the service. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with five staff members which included the registered manager and the nominated individual. The nominated individual is responsible for supervising the management of the service on behalf of the provider. We reviewed a range of records. This included nine people’s care and medicine records. We looked at three staff files in relation to recruitment. A variety of records relating to the management of the service, including policies and procedures and audits were reviewed.

After the inspection

We spoke to four staff members. We spoke with eight people who use the service and nine relatives. We received feedback from one health and social care professional.

Updated 19 May 2022

About the service

Right at Home North Somerset is a domiciliary care agency providing personal care to people in their own homes. The service operates within North Somerset including Weston-Super-Mare, Worle, Portishead and Clevedon. At the time of our inspection there were 69 people using the service.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported by staff who were kind, caring and treated them with dignity and respect. Care plans were person centred with guidance to direct staff about people’s wishes and preferences. People’s individuality and independence was promoted.

Staff were supported by an induction, regular training and supervision. Staff were valued. There was a positive staff culture and effective team work.

People were supported to engage and access the community and regular activities. The service facilitated people to develop and maintain relationships and interests.

The service was well led and managed. There were effective systems and staffing structures to keep people safe, monitor people’s care and oversee the quality of the service. There was an open and honest culture, where feedback was encouraged, listened to and acted upon.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 21 January 2020 and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.