We carried out a review of the data available to us about Red Oaks Care Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Red Oaks Care Ltd, you can give feedback on this service.
Red Oaks Care Ltd is a residential care home providing personal care to up to 6 autistic people and people with a learning disability. At the time of our inspection there were 6 people using the service. Red Oaks is an adapted ground floor residential home. Each bedroom has an ensuite bathroom, and there are communal living areas, consisting of 2 lounge areas, dining area, kitchen, and garden.
People’s experience of using this service and what we found
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
Right Culture: The ethos, values, attitudes and behaviours of leaders and care staff ensure people using services lead confident, inclusive and empowered lives
The management team were visible in the service and had oversight of the service provided. However, governance systems and process required further development to ensure the service stayed up to date with best practice and drive improvement. A person-centred culture was encouraged and supported. Staff worked well with each other and people using the service. The management team were committed to developing the quality of the service.
Right Support: Model of Care and setting that maximises people’s choice, control and independence
People lived in a pleasant and clean environment, they were supported to decorate their personal spaces how they wanted. The provider took responsive action to make changes to the environment to meet people's needs. There was a clear focus on independence and people were encouraged to achieve goals that supported this. People's health needs were supported and staff worked in collaboration with professionals. Individual risks to people and from the environment were assessed and responded to. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Right Care: Care is person-centred and promotes people’s dignity, privacy and human rights
People received person-centred care that met their needs and interests. They were supported to access activities of their choice and the local community. Staff were kind and caring. People's dignity was promoted. Systems were in place to ensure people and relatives could provide feedback on the care they received. Staff listened to this feedback and made changes when required.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 23 March 2020 and this is the first ratings inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Enforcement and Recommendations
We have recommended the provider review their governance systems to ensure they are robust and supporting the development of the service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.
We found the following examples of good practice;
¿ All staff and people who use the service are receiving COVID-19 testing as per government guidelines. In addition, daily temperature checks are being taken of the staff team, as well as the people who use the service to further protect all individuals.
¿ The service had clear infection control signage both at the entrance and throughout the building.
¿ The provider sought additional training in relation to Infection Prevention and Control and Covid-19 to expand the staff teams knowledge on this subject. The provider had also created their own competency quiz's which they are completing with all staff members to refresh learning.
¿ Regular cleaning was evident of the day of the visit. The environment appeared clean and highly personalised. Cleaning records documented repeat cleaning taking place.
¿ Risk assessments were in place for both staff and people who use the service to evidence all parties individual risks have been fully assessed.
Further information is in the detailed findings below.