About the service St Helen’s Hall and Lodge is a residential care home providing personal care to 74 people aged 65 and over at the time of the inspection. The home has 2 units, The Lodge which can accommodate 56 people on two floors and The Hall which can accommodate 38 people on 2 floors.
People’s experience of using this service and what we found
The majority of medicines were managed safety, however we have made a recommendation about the management of ‘as and when’ medicines.
Feedback we received from health and social care professionals, people and relatives was positive.
The recruitment of staff was safe and there were enough staff on duty on the day of inspection to meet people's needs. Risks to people's health and safety had been assessed and mitigated and equipment had been serviced and maintained. Accidents and incidents were recorded and reviewed in order to minimise the risk of reoccurrence.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
We observed support being provided in the home and saw that this was done in a caring, responsive and patient manner. We saw that people were comfortable in the presence of staff and positive relationships had developed between people receiving support and staff.
Care plans and risk assessments were person centred and they detailed how people wished and needed to be cared for. They were regularly reviewed and updated as required. We saw evidence of how the registered manager and staff ensured people beliefs, choices and rights were respected.
Rating at last inspection
The last rating for the service under the previous provider was good, published on 5 September 2019.
Why we inspected
This was a planned inspection based on the previous rating.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.