We carried out a review of the data available to us about Diamond Hands Care Services on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Diamond Hands Care Services, you can give feedback on this service.
Diamond Hands Care Services is a domiciliary care agency It provides personal care to people living in their own homes. At the time of our inspection 24 people were using the service, 15 of which received personal care.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People received safe care. There were robust systems and processes in place to safeguard people from harm and abuse. Staff understood how to report accidents and incidents, the registered manager monitored and reviewed these and took appropriate action to reduce any risks.
Medicines were managed safely by trained and competent staff.
People received personalised care from kind and caring staff. Staff had completed induction training prior to delivering services to people and they had regular refresher courses to maintain their skills and knowledge.
People received continuity of care from regularly allocated staff. People and relatives consistently told us the staff knew them well. One person told us, “All the staff are lovely, they know me well and they brighten my day.” Staff treated people with dignity and respect. One relative told us, “They never rush [person], they do everything the way [person] likes.”
The registered manager monitored and actioned improvements from the quality assurance processes that were regularly carried out. The service gathered feedback about the service from people, their relatives and staff.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was first registered with us on 20/12/2019 and this is the first inspection.
Why we inspected
This was a planned inspection based on current priorities for inspection. This is the first inspection for this service.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.