Combined Care Ltd. Wentworth House

Updated 4 November 2021

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

This inspection was carried out by one inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

Notice of inspection

This inspection was unannounced.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Inspection activity started on 11 October 2021 and ended on 22 October 2021. We visited the office location on 11 October 2021.

What we did before inspection

We reviewed information we had received about the service. We sought feedback from the local authority and professionals who work with the service and Healthwatch England. Healthwatch is an independent consumer champion that gathers and represents the views of the public about health and social care services in England. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all of this information to plan our inspection.

During the inspection

We spoke with two people who used the service about their experience of the care provided. We spoke with two members of staff including the registered manager and care workers.

We reviewed a range of records. This included two people’s care records and one medication record. We looked at one staff file in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed.

After the inspection

We continued to seek clarification from the provider to validate evidence found. We looked at quality assurance and care records.

Updated 4 November 2021

About the service

Combined Care Ltd – Wentworth House is a domiciliary care agency providing personal care to people in their own home.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

There were three people being supported at the time of the inspection, all of whom were in receipt of the regulated activity of personal care.

People’s experience of using this service and what we found

People were supported safely and treated with kindness and respect. People told us they were very happy with their care and staff were friendly and professional.

People’s medicine was administered safely and monitored to ensure it was reviewed by a medical professional if there were any changes to their health.

People were supported by staff who were trained to meet their needs and understood the importance of promoting choice and personalised care.

Staff prepared food and drink for people and ensured people’s preferences were maintained. Staff worked with health professionals to support them with all equipment for eating and mobility or other health concerns.

People told us the service was well managed and staff went out of their way to help and could not do more for them.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 29/11/2019 and this is the first inspection.

Why we inspected

This was a planned inspection based on the date of registration.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.