We carried out a review of the data available to us about Durham Tees Care Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Durham Tees Care Ltd, you can give feedback on this service.
Kareplus Durham is a domiciliary care service providing care and support to people living in their own homes. The service is registered to provide personal care to younger adults, older people, people living with dementia, people living with mental health issues and people living with physical disabilities. Personal care is help with tasks related to personal hygiene and eating. At the time of inspection two people were receiving personal care.
People’s experience of using this service and what we found
People said they received good care and staff were kind and caring. Staff treated people with dignity and promoted their independence. People said they were happy with the care provided.
Risks were identified and managed appropriately. Recruitment procedures were robust. There were enough staff to meet people's needs and people were protected from the risk of abuse. Staff had been trained in infection prevention and control and used personal protective equipment to help keep people safe. Calls were on time and lasted for the correct duration.
Staff had the skills and knowledge to carry out their role effectively. Staff training in relevant areas was up to date. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Care records were person-centred and reflected people’s current needs. People were involved in decisions about their care. Staff were aware of people's communication needs and how best to support them. There was an appropriate complaints process in place, although no formal complaints had been received.
People's views and opinions of the service were sought and acted on. People told us the service was well-managed. Effective systems were in place to monitor the quality of care and support provided. We found the management team receptive to feedback and keen to improve and develop the service. The registered manager worked with us in a positive manner and provided all the information we requested.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 25 November 2019 and this is the first inspection.
Why we inspected
This was a planned inspection as the service had not previously been rated.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.