FY Care Limited

Updated 26 October 2021

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

This inspection was carried out by one inspector.

Service and service type

FY Care is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

What we did before the inspection

We reviewed information we held about the service. We sought feedback from the local authority commissioning team. The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected FY Care and made the judgements in this report. We used all this information to plan our inspection.

During the inspection

We spoke about FY Care with one person, two relatives, three staff and the registered manager. We also received a written document from one relative with their experience of the care provided. We looked at records related to the management of the service. We checked care records and looked at medication procedures; staffing and recruitment; infection control protocols; environmental hygiene and safety; people’s feedback; leadership; and quality oversight.

After the inspection

We continued to seek clarification from the provider to validate evidence found. We reviewed a care record, quality assurance documentation and the training matrix.

Updated 26 October 2021

About the service

FY Care Limited provides domiciliary services to people who require care and support in their own home at the time of our inspection. The service supported four people at the time of inspection. The office is based in Blackpool town centre. FY Care Limited will be referred to as FY Care within this report.

People’s experience of using this service and what we found

The registered manager developed a highly person-centred, compassionate service, providing additional care at their own cost. They recognised people required considerable input to ensure they were able to meet their needs. Those we spoke with talked about how staff shone in supporting them to maintain their dignity and self-worth. One person said, “They saved my life.” People using the service and their relatives consistently described a registered manager who excelled at helping them make day-to-day decisions. A relative stated, “They are a warrior.” The registered manager fostered a highly inclusive ethos with a genuine desire to celebrate difference and individuality.

Sufficient staff were employed to meet each person’s agreed care package. People were fully informed at the point of access about raising any concerns related to their care. Staff were trained and competency-checked to ensure they managed people’s medicines safely.

People’s requirements were assessed, and a care package agreed with them to meet their needs. Staff assisted each person to eat healthy, nutritious food. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff demonstrated a good awareness of assisting each person within the principles of the Mental Capacity Act. This was underpinned by an extensive training programme.

Care plans were highly detailed and tailored to each person’s specific needs and preferences. People’s social development was placed at the centre of their packages of care. People were provided with information about raising a complaint.

People using the service and their relatives stressed FY Care was a very good service because there was strong, caring leadership. Robust systems were in place to assess service quality and safety and maintain everyone’s safety and welfare. The registered manager told us they were very keen to retain people’s voice in service improvement.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

This service was registered with us on 20/11/2019 and this is the first inspection.

Why we inspected

This was a planned inspection based on the service’s registration date. We did not inspect the service before this inspection because the provider only started supporting people within the last few months.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.