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School Court

Station Road, Hednesford, Cannock, WS12 4UA (01543) 423406

Provided and run by:
Nexxus Trading Services Limited

Important: The provider of this service changed. See old profile

Inspection summaries and ratings from previous provider

On this page

Background to this inspection

Updated 7 August 2019

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

One inspector completed this inspection.

Service and service type

This service provides care and support to people living in specialist ‘extra care’ housing. Extra care housing is purpose-built or adapted single household accommodation in a shared site or building. The accommodation is rented and is the occupant’s own home. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for extra care housing; this inspection looked at people’s personal care and support service. There were 41 people using the service 20 of whom were in receiving personal care.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the registered manager would be in the office to support the inspection.

Inspection activity started on 5 June 2019 and ended on 14 June 2019. We visited the office location on both these dates.

What we did before inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all of this information to plan our inspection.

During the inspection

We spoke with a group of ten people who used the service about their experience of the care provided. We also spoke with two of these people on an individual basis. We spoke with seven members of staff including the registered manager, senior care workers, care workers and an administration assistant.

We reviewed a range of records. This included four people’s care records and multiple medication records. We looked at three staff files in relation to recruitment. A variety of records relating to the management of the service, including policies and procedures were reviewed.

After the inspection

We continued to seek clarification from the provider to validate evidence found. We looked at training data and quality assurance records.

Overall inspection

Good

Updated 7 August 2019

School Court is an extra care housing scheme providing personal care to people living in their homes. At the time of the inspection most people using the service were aged 65 and over.

People using the service lived in flats within a community.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

The provider had not made sure the arrangements in place for the management and assessment of the quality of the service were always effective.

When shortfalls in the quality of the service had been identified changes had been implemented to bring about improvements.

People's needs had been assessed and planned for.

People received care that was responsive to their needs and were supported by kind and caring staff that knew them well.

People had the opportunity to give their views of the service and felt able to raise concerns.

Where needed people were supported with the preparation of meals and to access the support of health care professionals.

People were supported to have maximum choice and control of their lives and staff support them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 11 April 2016). Since this rating was awarded the registered provider of the service has changed. We have used the previous rating to inform our planning and decisions about the rating at this inspection.

Why we inspected

This service was registered with us on 26 March 2018 and this is the first inspection.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.