15 August 2016
During a routine inspection
Kepnoch Care Services provides personalised domiciliary care services for people with personal care needs in their own homes. People needing support may include people with a learning disability, older adults or younger people.
On the day of this inspection there was one person using the service. This meant that although we were able to carry out an inspection we could not rate the quality of the service as we had insufficient evidence on which to do so.
A registered manager was in place at the time of the inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
The service provided person centred care and support and staff promoted choice and independence.
Staff could explain how they would recognise and report abuse and received the appropriate training in safeguarding adults. Policies and procedures were in place for safeguarding adults and children.
Person centred risk assessments had been undertaken. Plans were put in place to minimise any risks identified for people and staff to ensure they were safe from harm.
Staffing arrangements were adequate to meet people’s needs. There were appropriate procedures in place for the safe recruitment of staff and to ensure all relevant checks had been carried out.
Staff were up to date with their mandatory training which included safeguarding adults, first aid, fire safety, moving and handling, health and safety and basic life support.
Staff received regular supervision. The content of supervision sessions recorded was relevant to individuals’ roles.
The registered manager and the staff had a good understanding of the principles of the Mental Capacity Act (MCA). Staff understood the process to follow if people lacked the mental capacity to make decisions about their care and support.
Staff were very clear that treating people with dignity and respect was a fundamental expectation of the service. They had a good understanding of equality and diversity and understood the need to treat people as individuals.
Care plans were detailed and personal and provided good information for staff to follow.
A complaints policy and procedure was in place and structures were also in place to address complaints effectively.
The culture at the service was open and transparent and the registered manager was approachable.
Regular spot checks on staff performance and were undertaken to ensure a high quality service was provided.