Dove House Residential Home

Updated 11 January 2024

Inspection team

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was carried out by 2 inspectors and 1 Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

Dove House Residential Home is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. The Care Quality Commission (CQC) regulates both the premises and the care provided, and we looked at both during this inspection.

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided. At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We used the information the provider had previously sent us in the provider information return. This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all of this information to plan our inspection.

During the inspection

Inspection activity started on 7 December 2023 and ended on 15 December 2023. We visited the location on 7 December 2023. We spoke with 8 people who lived at the service, 1 relative and 1 friend. We spoke with 4 staff including the registered manager, a senior carer, carer and activities coordinator. We reviewed the relevant parts of 3 people’s care plans and various medicine administration record (MAR) charts. We looked at 3 staff recruitment files, staff training, policies, audits and health and safety checks.

Updated 11 January 2024

About the service

Dove House Residential Home is a residential care home providing personal care to up to 20 people. The service provides support to older people. At the time of our inspection there were 17 people using the service.

People’s experience of using this service and what we found

Systems were in place to monitor the quality and safety of the service however, 1 area required further oversight. The registered manager took action to ensure this was put in place shortly after our inspection.

People received safe care and were protected from the risk of abuse at Dove House Residential Home. Risks were identified and managed in ways to help promote people’s safety. Lessons were learnt from when things had gone wrong and this helped to improve the overall safety of the service.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Infection prevention and control practices were followed and the environment was clean and tidy. Medicines were managed safely and in line with good practice. Friends and family members were able to visit people without restrictions in line with best practice.

Checks were completed on staff to ensure they were suitable to work at the service. Staff were supported to have the right skills, knowledge and competence to meet people’s identified needs safely.

The service was focussed on people and on providing person-centred care to meet their needs. The service was run with an open and inclusive style. People’s views and comments were listened to and used to improve the service.

For more information, please read the detailed findings section of this report. If you are reading this as a separate summary, the full report can be found on the Care Quality Commission (CQC) website at www.cqc.org.uk

Rating at last inspection:

The last rating for this service was good (published 22 March 2018).

Why we inspected

We carried out an unannounced focused inspection of this service on 7 December 2023.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.