Background to this inspection
Updated
16 September 2016
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 27 and 28 July 2016 July and was announced. The provider was given 48 hours’ notice because the organisation provides homecare services and we needed to be sure someone would be in. One inspector carried out this inspection.
We reviewed the information we held about the service and looked at the notifications they had sent to us. A notification is information about important events which the provider is required to send us by law. We also requested information about the service from the local authority and Healthwatch. The local authority has responsibility for funding people who used the service and monitoring its quality. Healthwatch is an independent consumer champion, which promotes the views and experiences of people who use health and social care.
We spoke with 19 people who used the service by telephone to gain people’s views about the care and support they received. Not all people who used the service were able to talk to us directly so we spoke with two relatives by telephone. We spoke with the registered manager, one provider representative, a member of senior care staff and five care staff.
We looked at five records about people’s care and medicines, four staff recruitment files and staff training records. We also looked at records about people’s safety. We checked records showing the actions the registered manager had taken when people or their relatives had raised concerns or complaints. We also looked at the checks the registered manager made to satisfy themselves the service was meeting people’s needs. These included questionnaires people had completed about the quality of the service.
Updated
16 September 2016
Radis Community Care Wolverhampton is registered to provide personal care for people who live in their homes. At the time of our inspection 163 people were receiving personal care.
The inspection took place on 27 and 28 July 2016 and was announced.
A registered manager was in post at the time of our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service was run.
People enjoyed the company of staff and said they found the staff to be kind and helpful. People told us they regularly were cared for by staff they knew well and had built good relationships with them. People said they could rely on staff to provide the care they needed at the times agreed. Staff cared for people in ways which helped them to maintain their independence. People told us staff treated them with respect and dignity and encouraged them to decide how they would like their care to be planned and given.
People were cared for in ways which promoted their safety and plans to manage people’s individual risks were in place. Staff understood what actions to take if they had any concerns for people’s safety. Where people wanted assistance to take their medicines this was given by staff who knew how to do this safely. Risks to people’s health were assessed and people were assisted to receive healthcare support when this was needed. The registered manager had worked with other organisations and plans had been developed to help people to stay as safe as possible.
Staff had the knowledge and skills they needed to care for people and were supported to obtain further training to meet people’s needs. People were encouraged to have enough to drink and eat by staff who knew their preferences and dietary needs.
Staff understood how to make sure people were in agreement for care to be given. Where people were not able to make all of their own decisions the views of their relatives and other professionals were listened to. People’s care plans and risk assessments were updated as their needs changed, so they would continue to receive the care they needed in the best way for them.
People knew how to raise any concerns or complaints about the service. Systems for managing complaints were in place, so any lessons would be learnt.
Staff understood how the registered manager expected people’s care to be given so people would receive the care they needed in the way they preferred. Staff told us they felt support by the registered manager and senior staff.
People and their relatives were encouraged to provide their views on the quality of the service. The provider and registered manager checked the quality of the care people received. Changes had been introduced to develop people’s care and the service further.