We carried out a review of the data available to us about Ridgeworth House on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Ridgeworth House, you can give feedback on this service.
This service was inspected and not rated in April 2014, at a previous address, and under a previous inspection framework.
At this inspection, we rated it as good because:
The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. The service had a system for reporting safety incidents.
Staff provided good care. Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well for the benefit of patients. The website included advice on how to lead healthier lives. Key services were available to suit patients' needs.
Staff treated patients with compassion and kindness, respected their privacy and dignity, and took account of their individual needs. They provided emotional support to patients.
The service planned care to meet the needs of people, took account of patients’ individual needs, and made it easy for people to give feedback. People could access the service when they needed it and did not have to wait too long for appointments.
Leaders ran services using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities. The service engaged well with patients to plan and manage services.
However:
Staff did not always dispose of clinical waste safely and infection control auditing process was not sufficient to aid trend and theme analysis.
The service had some systems to learn from incident themes and trends. However, these were not shared with the wider team.
There was limited evidence that patient feedback was acted upon and the service did not share learning from complaints with the wider team.