We carried out a review of the data available to us about Radis Community Care (Oakmere) on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Radis Community Care (Oakmere), you can give feedback on this service.
Radis Community Care (Oakmere) is an extra care housing scheme where people live in their own apartments. Not everyone who uses the service receives personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of inspection the service was supporting 20 people.
People’s experience of using this service and what we found
Some improvements were identified to ensure the safe management of medicines, however the registered manager responded immediately to make the necessary improvements.
People told us they were happy with the level of support given by staff and gave examples of when staff would often come and check on them outside expected care calls. People felt care call packages gave them independence. People had access to call bell alarm pendants to access additional support when required. Relatives felt informed and were confident that their loved ones were safe with the level of support accessible to them.
Safe recruitment processes were followed. Staff received training appropriate to their role.
People and relatives told us they felt listened to and any feedback would be acted on by the registered manager and staff team.
Staff spoke positively about the management team and felt supported in their roles.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The service was well led. The registered manager was open and proactive to any queries we raised during the inspection and took appropriate action to mitigate any risks to people.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
This service was registered with us on 02 August 2019 and this is the first inspection.
The last rating for the service under the previous provider was Good (published 20 September 2017).
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Recommendations
We have made a recommendation about the safe management of medicines.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.