Background to this inspection
Updated
10 February 2022
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
As part of CQC’s response to the COVID-19 pandemic we are looking at how services manage infection control and visiting arrangements. This was a targeted inspection looking at the infection prevention and control measures the provider had in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.
This inspection took place on 28 January 2022 and was unannounced.
Updated
10 February 2022
About the service:
St Anne’s Court is a care home that provides personal care for up to 26 older people. At the time of the inspection, there were 22 people living at the service.
People’s experience of using this service:
People told us they felt safe, they were relaxed and familiar with the staff and each other. People were cared for by a consistent staff team who had received appropriate training to carry out their roles.
People’s dietary needs and preferences were assessed and where needed, people received support to eat and drink. Meal times were an important social event in the day.
People were supported to access health care services. People received assistance to take their medicines as prescribed.
People received care that was compassionate, respectful and responsive to their individual needs. Care plans were comprehensive and reviewed each month.
People and their relatives knew how to complain, one concern had been raised and this had been addressed robustly.
No people were receiving end of life care at the time of our inspection visit. The staff were proud of the care they provided at the end of people’s lives.
The registered manager who owned the home, the manager and staff shared a clear vision about the quality of care and service they aimed to provide. They worked in partnership with other organisations and the local community to make continuous improvements and develop best practice.
More information is in detailed findings below.
Rating at last inspection:
The last inspection was focused. The overall rating was Good (report published in May 2017).
Why we inspected:
This was a planned inspection based on the rating from the last inspection. The service remained rated Good overall.
Follow up:
We will monitor information received about the service to inform the assessment of the risk profile of the service and to ensure the next planned inspection is scheduled accordingly.