We carried out a review of the data available to us about Sackville Gardens on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Sackville Gardens, you can give feedback on this service.
Sackville Garden is a supported living service providing personal care and support for people with a learning disability and/or autistic people. At the time of the inspection the service was providing support to five people at one site in Hove.
People’s experience of using this service and what we found
We found areas of outstanding practice in caring. Staff were exceptionally caring and valued what was important to people, ensuring that people were the entire focus of their own care. People were supported by staff to challenge discrimination and championed the importance of equality and diversity. Staff always worked in partnership with people and their families to ensure that people received the support they wanted. Staff were entirely focused on what people could achieve and how they could support people to reach important life goals. Staff consistently thought innovatively about how to support people to be as independent as possible.
We observed staff communicating and interacting with people. People were comfortable and confident around staff that were supporting them. Staff spent time finding out what was important to people and ensuring that all other staff knew how people wanted to be supported. Staff were passionate about supporting people in line with their individual preferences and unique abilities.
The service was well led by leaders who inspired their staff and ensured that people, staff and those important to people worked in partnership together. The culture of the service empowered people to make to their own decisions about how they wanted to spend their time and live their lives.
People were supported safely by staff, risks to people were assessed and well managed. Staff supported people to live full and busy lives. Infection control measures were in place to protect people. People’s medicines were managed safely.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.
The service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture.
Right support:
• Model of care and setting maximises people’s choice, control and independence. People were in charge of their own lives and care. Staff focused on supporting people to make their own decisions and people were supported to be involved in the running of the service.
Right care:
• Care is person-centred and promotes people’s dignity, privacy and human rights. People were supported in exactly the way they chose and were treated as an individual by staff. Relatives were consistently positive about the impact the service had had on their loved ones. For one person who had been moved around several services in and out of the county, their family told us, “now [they’re] here I have no worries at all. [They’ve] finally found [their] home. It’s wonderful and I can’t knock it.”
Right culture:
• Ethos, values, attitudes and behaviours of leaders and care staff ensure people using services lead confident, inclusive and empowered lives. The registered manager and staff were passionate about supporting people to be as independent and live as least restrictive lives as possible. Staff regularly reviewed how they supported people to ensure that the support they provided promoted people’s independence as much as possible.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Why we inspected
This service was registered with us on 25 November 2019 and this is the first inspection.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.