Gladstone House

Gladstone house is an Extra Care Housing service that provides personal care to people in their own flats in two separate buildings. A rehabilitation service is also provided which supports people with regaining their independence following a stay in hospital. The aim for these people was to return to their own home. At the time of the inspection 44 people were receiving support with some elements of their personal care.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

People received care that kept them safe from harm. Risks to their health and safety were regularly assessed and updated as their care needs reduced or increased. There were enough staff in place to support people safely whilst still encouraging people to do as much for themselves as possible. People’s medicines were managed safely. The provider had ensured people were protected from the risk of the spread of infection. Accidents and incidents were investigated, and actions taken to prevent the risk of recurrence.

People’s care was provided in accordance with best practice guidelines and legislation. Staff were well-trained and received regular supervision of their competency to carry out their role. People were supported to maintain a healthy lifestyle through making wise food choices. Staff worked alongside other health and social care professionals to provide people with high quality, relevant and timely care.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People found the staff to be kind and caring and were treated with respect and dignity. People were involved with decisions about their care. People’s privacy was respected by staff. People’s ability to do things independently of staff was continually reviewed and assessed.

People received person-centred care and were consulted on the care provided and any changes that may need to be made. People were provided with information in an accessible format. People were encouraged to socialise with others and to take part in activities that were important to them. Complaints were handled in accordance with the provider’s complaints policy.

People received a good standard of care and support with individualised aims and goals in place for all. Helping people achieve positive outcome from their stay was a fundamental aim of the staff and management. People told us they would recommend this service to others. People and staff praised the management of this service. The registered manager had a good understanding of the regulatory requirements of their role. External health and social care professionals praised the approach of staff and management.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

The last rating for the service under the previous provider was requires improvement, (published on 4 July 2019). The new provider has addressed the concerns of the last inspection and the rating for this service has improved to good.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Gladstone House on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.