We carried out a review of the data available to us about Rosehaven Residential Care Home on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Rosehaven Residential Care Home, you can give feedback on this service.
Rosehaven Residential Care Home is a residential care home providing personal care to 19 people at the time of the inspection. The service can support up to 24 people in one adapted building.
People’s experience of using this service and what we found
People were cared for in a safe, clean and homely environment by staff who were caring and knew people’s need and wishes. Medicines were managed safely. People told us they felt safe and they were supported by staff who helped them quickly if they needed this. Checks were completed to help ensure prospective staff were suitable to work with vulnerable people and staff had completed training to support their skills and knowledge. Risk assessments were carried out to help minimise the risk of avoidable harm and staff knew the help and support people needed.
People's nutritional needs were assessed and there was a menu available for people to choose meals from. People were supported to access expert medical advice if this was needed. Care records contained person centred information to guide staff on the care and support people had agreed to. We noted some care records would have benefitted from further information about people’s needs. We have made a recommendation about person centred record keeping.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People and relatives told us staff were caring and we saw staff were gentle and respectful when supporting people. Staff knew people's individual preferences and routines and respected these.
People were supported to maintain and develop relationships with people who were important to them. There was an events programme for people to take part in and people were supported to develop friendships and take part in activities of their choice.
People were consulted and asked their views on the service provided. People told us they were happy at the home and were confident any comments or complaints they made would be listened to. Staff told us they felt supported by the registered manager and management team and they were able to approach them if they needed support and guidance.
Checks and audits were carried out to identify what had gone well, or if improvements were required. Action was taken to improve the service if this was required.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk.
Rating at last inspection
This service was registered with us on 27 June 2019 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service. We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.