Archived: Lawson Street Health Centre

Updated 18 September 2017

Updated 18 September 2017

We carried out an announced inspection of the service on 28 February 2017 to 1 March 2017 and an unannounced inspection on 13 March 2017and we found that services were safe, effective, caring, responsive and well-led.

There were systems and processes in place to protect people from avoidable harm including incident reporting and safeguarding adults and children.  Staff were up to date with  most training modules.  Care was provided in line with national best practice guidelines.  Staff were competent in their roles and had a good understanding of consent.

Staff treated patients with compassion, dignity, and respect. Managers planned and delivered services to meet the needs of the local community. Staff considered the needs of individual patients and those living in vulnerable circumstances.

There was good local leadership backed by strong regional management with oversight of local risks and performance measurement.Managers were approachable, available, and supported staff within the service. 

However,

Electronic records could not be accessed from all of the outreach centres but managers were sourcing laptops to enable staff at all sites to update electronic patient records and allow records.  Work was ongoing to merge records where some patients had more than one record.

There was not a strong or clear process  to ensure daily room cleaning took place and there were no regular audits of infection prevention and control measures such as hand hygiene and environmental cleanliness. Nursing staff had not all received training updates regarding medicines management. There had been some long-term absence of senior staff and not all staff felt engaged in decision making or planning of the service.