06 November 2014
During a routine inspection
Letter from the Chief Inspector of General Practice
On 06 November 2014 we carried out an announced comprehensive inspection of West Road Surgery, 101 West Road, Shoeburyness, Southend on Sea, Essex under our new approach of inspection of primary medical services.
We found that the practice was good overall in all the areas of safe, effective, caring, responsive and well-led.
Our key findings were as follows:
- Patients and staff were kept safe because processes and procedures were being followed. Safety incidents were thoroughly investigated, analysed and learning opportunities had been identified. Robust infection control procedures were in place.
- The appointment system was effective and patients across the population groups were very satisfied with it. Consultations and assessments were in line with published guidance.
- Patient’s privacy and dignity were maintained and staff treated them with dignity, compassion and respect. Feedback from a variety of sources reflected that practice staff were kind and caring.
- The practice responded to the needs of their patients and they were involved in the planning of their care and treatment.
- There was strong visible leadership in place with an ethos of learning and improvement embedded into their procedures. Staff embraced the vision of providing high quality and care and were involved in the future of the practice.
- The monitoring and assessment of the services provided was achieved through a range of clinical and non-clinical audits. These were clear, concise and identified areas for improvement, followed up by timely action.
Professor Steve Field
CBE FRCP FFPH FRCGP