About the service Goodlife Care Limited is a domiciliary care agency. The service provides personal care to people in their own homes. At the time of our inspection, the service provided personal care to one person in their own home.
CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
The care plan and risk assessments had been completed with the involvement of the person and their family. Whilst the service did not directly employ staff, the manager had processes in place to ensure staff had the skills, competencies required. The person’s relative told us they felt their family member was safe when being supported by staff. They had not experienced any missed care visits and staff attended in the agreed timeframes.
People were encouraged to maintain their independence and make decisions. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
There were systems in place to monitor the quality of care provided and action was taken where areas of improvement were identified. The manager obtained feedback from people, relatives and staff and used this to drive improvements and develop the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 29 April 2019 and this was the first inspection.
Why we inspected
This was a planned inspection based on when the service registered with us.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.