The Care Quality Commission
  • Community
  • Community healthcare service

Archived: Springfield Court

Fishleigh Road, Roundswell Business Park, Barnstaple, Devon, EX31 3UD (01271) 384000

Provided and run by:
Virgin Care Limited

All Inspections

Other CQC inspections of services

Community & mental health inspection reports for Springfield Court can be found at Virgin Care Limited. Each report covers findings for one service across multiple locations
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16, 22, 24 October 2013

During a routine inspection

Virgin Care Limited was registered in April 2013 to provide the NHS integrated children's service in Devon excluding Torbay and Plymouth. This was a planned inspection focused on Child and Adolescent Mental Health Services (CAMHS). The Devon CAMHS is a community based service which provides care and therapy for children and young people, aged 0-18 years, who may be experiencing a range of severe and complex difficulties with their emotional and mental health. CAMHS also work with families of carers of young people and with schools, colleges and with local authority Children and Young People's Services and other services who offer other types of health and support.

This inspection focused on the Child and Adolescent Mental Health Services provided by Virgin Care. We spoke with 12 children, young people and parents who used the community based services, 10 staff members and members of the management team. A specialist advisor accompanied us on our visit and an expert by experience carried out telephone interviews with young people and parents. We also looked at five people's care files.

People who used the CAMHS team at Springfield Court made positive comments about the overall levels of support, care and responsiveness of the team. Their comments included, 'Very good experiences of support' and 'I feel safe'. People reported their health and wellbeing had improved with comments like 'I'm much better because of the support'. Staff were described as being skilled and caring. For example, one young person said, 'they pick up when something has irritated me in the week at home and made me angry, which we then talk about'. One set of parents told us 'We never feel judged and it feels comfortable and we're able to talk about anything.'

The service showed continuous development against a trend of increasing numbers of referrals and changing needs of the population, which was being discussed with commissioners of these services. However, people told us they were 'Impressed' with the responsiveness and management of the service in North Devon.