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Archived: Abicare Services Limited - Hereford

Overall: Good read more about inspection ratings

Border House, Pontrilas, Hereford, Herefordshire, HR2 0BG (01981) 241077

Provided and run by:
Abicare Services Limited

All Inspections

22 September 2015

During a routine inspection

This inspection was carried out on 22 September 2015.

The provider registered this service with us to provide personal care and support for people within their own homes. At the time of our inspection 63 people in Herefordshire received care and support from this service.

There a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People told us that they could talk to the staff and management at any time and if they had any concerns they would be listened to.

People said that there were enough staff to meet their needs. People said that Staff holidays or sickness were covered by other staff to make sure that all planned visits could go ahead.

People received care that was safe and got the support they needed with their medicines.

People felt involved in their care and were able to make choices regarding their care and support. They told us that staff were caring and kind and knew their needs, providing them with the support that they expected.

Checks were in place to make sure that new staff were suitable to support people in their own homes and keep them safe before they were recruited.

The registered manager told us that they wanted a service that provided individual and specialised care. Checks were completed regularly to make sure that good standards of care were maintained. Feedback from the people that used the service was gathered on a regular basis and any areas identified for action were acted upon

People told us they had choice over the support they received and nothing was done without their consent. Staff understood the principles of consent and delivering care that was individual to the person.

8 May 2013

During a routine inspection

Since our last inspection a new manager had been appointed and there was a new senior staff team. The service had also recently moved office premises.

During 2012 we had concerns about the way care was provided, the recruitment of staff and the management of the service. For our first inspection since the management changes we wanted to check that these matters had been dealt with. We also looked at the training and induction of staff.

We found staff had worked hard to improve the service. The people we spoke with were pleased with the care they received. Those who had used it for some time told us that things had improved noticeably. One person said, "they are conscientious, cheerful and helpful". People confirmed that the office based staff were, "very helpful". People told us the service was now reliable.

Each person using the service had an assessment and a care plan to describe to care staff how to provide the correct care. Staff told us that the information about people new to the service was available to them straight away. People told us that the staff supported them safely and that they received the care they needed.

There were suitable arrangements for the recruitment, induction and ongoing training of staff. Staff told us their essential training was up to date. Two new staff confirmed that they received thorough induction training.

The new management team were committed to continuing to improve the service.