The Care Quality Commission
  • Services in your home
  • Homecare service

Archived: Carewatch (Four Seasons)

39a Church Street, Colne, Lancashire, BB8 0EB (01282) 861640

Provided and run by:
Four Seasons Home Care Ltd

Important: The provider of this service changed. See new profile

All Inspections

5 December 2013

During a routine inspection

We spoke with 17 people using the service on the telephone, including some relatives. They told us staff were respectful and treated them properly. One person said, "They treat me with respect and dignity when carrying out personal care". People said they had been involved in the planning of their support, and in the ongoing changes required. We saw that people had been asked to give their consent to the support provided.

People were regularly asked for their views about the service through questionnaire surveys and individual service reviews. Their views and wishes were taken into account in the service provision. People were given information about the agency, about how to make changes and choices, and how to report concerns.

Those people spoken with were satisfied with most aspects of the service. They said the service was reliable, and felt the carers were skilled and looked after them well. One person said, "They have gone above and beyond the care package and do their level best to make sure everything is in place; they are brilliant people". However most people said they were not notified if carers were going to be late, and one person had complained to the agency about a large number of carers involved in their care.

Two staff who spoke to us told us there were good training opportunities and they felt sufficiently trained and competent in their work. They felt there were enough staff to enable them to provide a good standard of care without being rushed.