20 February 2014
During a routine inspection
We looked at care plans for people who received support from the agency. Care plans contained detailed information that provided staff with enough information to meet the needs of people using the service. During our conversations with people using the agency and with family members, we were told that staff 'Are wonderful and support independence.' When asked, people confirmed that any changes to their needs were supported and implemented immediately in their care plan. This meant that people retained total control over what assistance they received on a daily basis.
The provider ensured that safety checks such as Disclosure and Barring Service (DBS) and identity checks were completed for all staff prior to their commencing employment with the service. People we spoke with told us that they thought staff knew their job and that they knew how to provide any assistance in an appropriate way.
People who use the service, staff and visitors were protected against the risks of unsafe or unsuitable premises. The provider had taken steps to provide support and care from an environment that was adequately maintained.
The provider had an effective system to regularly assess and monitor the quality of the service that people received. Any necessary action was carried out and documents showed us that this was the procedure that had been followed.