Archived: Serenity Care

We reviewed the statement of purpose and found this had been updated although the provider may wish to note that they needed to be clearer around the service they offered to people living in care homes.

We also found that all the staff had now received all the required training for their role. They were offered regular supervision sessions, which included one-to-one discussions and assessments of their competency as well as this they completed an annual appraisal of their performance.

We found that the Serenity Care base will close imminently and the service will operate from 8 The Square, Sedgefield, Stockton on Tees. The registered provider had just submitted the applications needed to make these changes.

People told us care and support was given flexibly and in line with people's wishes. Comments from relatives included, "I have read the care plan; it gives a good account" and "I am involved in care decisions and meetings".

We found that whilst staff provide a good standard of care they require more training and supervision.

Information for people using or looking to use the service was not accurate and required updating.