We carried out a review of the data available to us about The Glen Care Home on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about The Glen Care Home, you can give feedback on this service.
We found the following examples of good practice.
The provider and registered manager had utilised available COVID-19 funding to create visiting areas which helped maintain regular visits for people during the COVID-19 pandemic.
The provider ensured information and guidance was understood and embedded across the different homes in the group. This helped ensure the registered manager and staff were up to date with guidance and good practice.
The registered manager had worked closely with health care professionals to maintain quality health care for people living in the home.
Staff had maintained safe and effective infection prevention and control practices. The home was clean and hygienic. Comprehensive cleaning schedules were in place and there were designated staff who performed these duties.
People living in the home and the staff were tested regularly for COVID-19. The provider had also supported staff and people to receive COVID-19 vaccines and boosters.
We found the following examples of good practice.
¿ The registered manager had ensured staff could access comprehensive and informative training in various aspects of infection control. Staff confirmed they felt confident in the training and this helped them deliver
care based on best practice.
¿ The environment had been arranged to minimise the risk of infection and was clean and clutter free.
¿ Information was gathered from visitors to help minimise the risk and spread of infection.
¿ Risk assessments were carried out to minimise the risk and spread of infection.
¿ Processes to minimise the risk of infection were carried out by staff. For example, temperature checks, safe waste disposal and increased cleaning of the home took place.
¿ Covid-19 policies and risk assessments were available and known by staff.
¿ Checks and audits were carried out on the cleanliness of the home and action taken if this was needed.
¿ Adequate handwashing facilities, infection control gel and personal protective equipment (PPE) was available to support best practice.
¿ Staff supported people to use electronic tablets and telephones to maintain contact with loved ones.
¿ People were supported to access health professional advice and maintain their well-being.
¿ The service was taking part in the whole home testing process. People at the home were supported to decide if they wanted to participate. If people were unable to make this decision for themselves, best interest discussions were held with relatives and documented.
¿ Appropriate signage was displayed throughout the home to promote best practice.
The Glen Care Home is a nursing home providing nursing and personal care to 44 people at the time of the inspection. The service can support up to 48 people. The home is a single storey building which has individual accommodation and there are communal areas for people to enjoy.
People's experience of using this service and what we found
People were not always protected from avoidable harm. Improvements were required to ensure people's medicines were managed safely and that safe recruitment processes were followed. People, relatives and staff gave negative feedback about the staffing arrangements at the home.
We have made recommendations about the management of medicines, safe recruitment practices and staffing arrangements which can be found in the 'safe' section of this report.
Risks were assessed and people told us they felt safe. Staff were aware of how to raise concerns if they suspected people were at risk of abuse and systems were followed to ensure the risk of infection was minimised.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported
this practice.
People were cared for in a safe, clean and homely environment by staff who were caring, competent and knowledgeable about people's needs. Training and supervision was arranged to ensure staff had the skills to carry out their role. People said the food was good, enjoyable activities were arranged, and they were supported to access medical advice if they needed this.
Staff treated people with dignity and respect and staff told us they respected people and ensured their privacy and dignity was maintained. Care was person centred, met people's needs and achieved good outcomes.
People were consulted and asked their views on the service provided. The registered manager provided people with surveys, any comments were actioned whenever possible. A complaints procedure was displayed at the home and documentation showed complaints were responded to and resolved. The registered manager and provider had promoted an open, caring culture within the home. Staff and the registered manager worked closely together, and with external health professionals, to help enable people to have the best outcomes possible. The registered manager carried out regular checks on areas such as medicines, infection control, accidents and incidents and the environment to ensure shortfalls were identified and actioned and successes celebrated.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 26 February 2019 and this is the first inspection.
Why we inspected
This was a planned inspection in accordance with our published methodology.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our reinspection programme. If we receive any concerning information we may inspect sooner.