15 May 2019
During a routine inspection
Abbey House is a care home that was providing personal and nursing care to 25 people aged 65 and over at the time of the inspection. The service was registered to provide support for up to 73 people. At the time of the inspection the service was being operated under the name of Ridgeway Rise. Hinckley Care Limited were asked to submit documentation to change the location name on their statement of purpose to Ridgeway Rise. At the time of the inspection this had not been received by CQC.
People’s experience of using this service:
People were not protected from risks associated with their care and support. Medicines were not always managed safely.
The provider did not ensure there were always enough staff deployed to enable people’s needs to be met safely. Systems to manage accidents and incidents were not always effective.
Systems to monitor and improve the service were not always effective. The provider did not ensure that records were accurate and up to date.
Relatives and staff were not always confident the service was well managed. Staff did not always feel supported, valued or listened to.
People were supported by staff who were kind and compassionate. Staff used their knowledge and understanding of people to form positive relationships that valued them as individuals.
People enjoyed a varied diet that met their individual dietary requirements. People had the opportunity to participate in a range of activities.
Staff referred people to health and social care professionals when they required specialist support. Health and social care professionals were positive about the skills and knowledge of staff.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.
Rating at last inspection: This was the first inspection following the location being registered with the provider Hinckley Care Limited.
Why we inspected: This inspection was prompted in part by concerns CQC received. We looked at staffing levels and how risks were managed as these were areas of concerns raised.
Enforcement: Please see the ‘action we have told the provider to take’ section towards the end of the report.
Follow up: We will continue to monitor the service closely. We have asked the provider to send us an action plan to identify the action they are taking to meet the regulations. We will inspect the service in line with our inspection methodology where a domain is rated inadequate.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk