We carried out an announced comprehensive inspection at Haider Practice on 25 February 2020 as part of our inspection programme.
We based our judgement on the quality of care at this service on a combination of:
- what we found when we inspected
- information from our ongoing monitoring of data about services and
- information from the provider, patients, the public and other organisations.
We have rated this practice as good overall and good for all population groups except for Working age people (including those recently retired and students) which is rated as requires improvement.
We rated the practice as good for providing safe services because:
- There were appropriate processes in place to keep patients safe; however some areas of premises risk assessments and actions had not been fully addressed where the practice did not own the building.
- Policies and procedures were monitored, reviewed and updated.
We rated the practice as good for providing effective services because:
- Patients’ needs were assessed, and care and treatment were delivered in line with current legislation, standards and evidence-based guidance; however, the uptake for cervical screening and childhood immunisations were slightly below average.
- There was evidence of quality improvement activity.
We rated the practice as good for providing caring services because:
- The practice respected patients’ privacy and dignity.
- Patient feedback from the GP patient survey results were in line with local and national averages.
- Staff dealt with patients with kindness and respect and patients we spoke to indicated that they were involved in decisions about their care.
We rated the practice as good for responsive services because:
- Feedback from the GP patient survey indicated that respondents’ ease of access care and treatment was in line with local area and national averages.
We rated the practice as good for providing well-led services because:
- There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
- There were clear responsibilities, roles and systems of accountability to support good governance and management.
The areas where the provider should make improvements are
- Improve communication with the building management team so actions from risk assessments, including fire and infection control, are actioned and that the practice receives evidence that they have been completed.
- Consider ways to improve uptake for childhood immunisations and cervical screening.
- Undertake staff training on safeguarding in line with updated guidance.
Details of our findings and the evidence supporting our ratings are set out in the evidence tables.
Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care