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Butterfly Home Help (Bath and Wiltshire

Reports


Inspection carried out on 25 July 2013

During a routine inspection

We visited the offices of Butterfly Home Help (Wiltshire) at the provider’s head office in Bath and spent the day talking with management, administration and care staff. The Wiltshire branch of this domiciliary care agency had been recently established and was building a client base in the Westbury area. We found the organisation well run. Staff were able to tell us with confidence about treating people they supported with kindness, respect and dignity. People's care assessments were clear and staff knew what support people needed while maintaining people's right to be as independent as possible.

We spoke on the telephone with people and/or relatives of people who used the service provided by Butterfly Home Help. A relative said: "they are extremely good. They were very pleasant when setting everything up and my confidence was not misplaced." Another person who was supported by the service said: "they are all very helpful. I feel very safe and well looked after by them all."

People and their relatives told us their needs or those of their family member had been well assessed and safely managed by the service. People said they were treated with privacy, dignity and respect. We were told by a lot of people we spoke with that, for them, the most important part of the care provided was having just a small number of different carers. They felt this provided consistency of care and staff got to know people well.

We found the organisation had effective recruitment practices to assure staff employed were able to work with people safely and effectively. Staff worked with other health and social care professionals when this was required to ensure care was coordinated. The organisation also used its knowledge, experience and systems in place to ensure it was able to keep to its appointed time to visit people. This involved having sufficient staff, scheduling staff visits carefully, and factoring in planned and unplanned staff absence.