27 December 2013
During a routine inspection
We looked at the care records for five people. These were person centred and clearly written with the involvement of the person. It was clear that information in these records had been used to form a detailed and individualised care plan.
People told us that care workers were rarely late but if they were they were telephoned so that they did not worry. One person told us care workers were "late once because of the weather but they rang to let me know'.
People felt that staff were well trained and understood their needs. Care workers told us they felt supported in their role. One person told us care workers were "well trained and knowledgeable'.
People and their relatives told us that they felt safe when being cared for by care workers. One person told us 'I am very safe'. Records showed that all care workers had completed adult safeguarding training.
We looked at the quality assurance systems that were in place. The information reviewed demonstrated that the service was monitored on a consistent basis to ensure that people experienced appropriate support, care and treatment that was safe.