21 March 2023
During an inspection looking at part of the service
Henning Hall is a residential care home providing nursing and personal care to up to 60 people. The service provides support to older people and people living with dementia. At the time of our inspection there were 52 people using the service living in an adapted building.
People’s experience of using this service and what we found
People were safeguarded by practices and procedures within the service and as a result felt safe. Appropriately recruited staff were available to meet the needs of people. Measures were in place to control the spread of infection, to provide a clean and hygienic environment and to ensure medication management safely promoted people’s health.
Relevant information was gained by the service prior to people coming to live there and this was translated into care plans which took health and social needs into account, as well as people’s individual preferences. Staff were trained, received supervision and new staff were appropriately inducted into their new roles. People’s health was maintained through regular contact and access to medical agencies. The environment was well maintained and included appropriate equipment and signage.
People were supported in a caring and dignified manner. Care plans were person-centred, reflecting the needs of people. Information was available in appropriate formats in line with peoples’ communication needs.
The manager maintained a presence within the service and was aware of people’s needs. People, families and staff were asked about their experiences and results were made available. The service worked in partnership with other services and always informed us of key events.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 3 October 2019 and this is the first inspection.
The last rating for the service under the previous provider was Requires Improvement, published on 26 June 2019.
Why we inspected
This was a planned inspection to give the service its first rating.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Henning Hall on our website at www.cqc.org.uk.
We will continue to monitor information we receive about the service, which will help inform when we next inspect.