We carried out a review of the data available to us about Crown Medical Services Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Crown Medical Services Limited, you can give feedback on this service.
Crown Medical Services Limited is a domiciliary care agency providing personal care and support to people living in their own homes. At the time of our inspection, 14 people received personal care from the agency.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People receiving a service told us they felt safe and relatives believed their family members were kept safe. They said they had not had any missed calls, and usually received care from staff they knew well.
There were procedures which made sure the staff who were recruited were suitable and had the training and information they needed to provide effective care. The registered manager regularly met with the staff and observed them carrying out their duties.
People and their relatives told us they felt cared for by staff who treated them with respect and dignity. People were encouraged to maintain relationships and keep their independence for as long as possible.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
There were quality assurance and auditing processes in place and they contributed to service Improvements and plans were in place to strengthen this further. The registered manager provided clear and direct leadership to staff who had a good understanding of their roles and responsibilities.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 21/12/2018 and this is the first inspection.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.