Wohl Court

Updated 21 April 2020

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

The inspection team consisted of two inspectors and an expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of service.

Service and service type:

This service provides care and support to people living in specialist ‘extra care’ housing. Extra care housing is purpose-built or adapted single household accommodation in a shared site or building. The accommodation is rented and is the occupant’s own home.

People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for extra care housing; this inspection looked at people’s personal care and support service.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection:

This inspection was announced. The service was given 48 hours of the inspection. This was because people are often out and we wanted to be sure there would be people at home to speak with us.

What we did:

The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report.

During the inspection:

We spoke with the registered manager, the quality compliance manager and the director of operations. We also talked with three care staff including a team leader, the activity co-ordinator, two volunteers and a rabbi employed by Jewish Care to support a range of the providers’ services.

We spoke with four people who received personal care support and three other people at the coffee morning which was taking place on the day of the inspection. We also spoke with one visiting relative.

We looked at three people’s care records; records of accidents, incidents and complaints, audits and quality assurance reports and records of tenants’ meetings. We reviewed recruitment records for three staff, training and supervision records and staff meeting minutes. We reviewed medicine administration records (MAR) audits along with other local and provider audits.

Following the inspection:

We received feedback from one health and social care professional and two relatives.

Updated 21 April 2020

About the service:

Wohl Court is a specialist housing setting people live in. People using the service lived in flats in a single block located in a residential setting. As well as providing accommodation, the service is registered to provide personal care.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

The service is operated and run by Jewish Care, a voluntary organisation. There are 32 flats at the service. At the time of our inspection, 23 flats were occupied with 26 people living in them. Only five people were receiving support with personal care.

People’s experience of using this service:

People and their relatives told us staff were kind and the service was homely. People told us they felt safe and liked living at the service. Staff provided person centred care.

The service had recently opened and was clean and maintained to a high standard.

There were enough staff to meet people’s needs and care records set out people’s needs and preferences. Risk assessments were in place.

Medicines were stored in people’s homes and documentation was regularly audited by the management team.

The local management team were very well regarded by staff, people using the service and relatives. We saw regular supervision took place and staff were suitably trained to care for people at the service. Quality audits took place to ensure the care offered was of a good standard.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People had access to a broad range of activities both at the service and in the community including at the provider’s local day services.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection:

This service was registered with us on 10 January 2019 and this is the first inspection.

Why we inspected:

The inspection took place as part of a schedule of planned inspections.

Follow up:

We will continue to monitor the service to ensure that people receive safe, compassionate, high quality care. Further inspections will be planned for future dates.