24 July 2013
During a routine inspection
We found that people's needs were assessed and care and treatment was planned and delivered in line with their individual care plan. Staff we spoke with had a good knowledge and understanding of people's support and communication needs.
We saw evidence that staff had completed appropriate training and had good knowledge of safeguarding. The provider had policies and procedures in place and staff had a good understanding of these. This showed us people who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.
We saw from staff records that when new staff started work they were supported to go through an induction process to equip them for their role and provide them with knowledge, skills and orientation to the service. The induction was a twelve week programme which included training on safeguarding, communication, challenging behaviour and movement and handling.
We saw people were given support by the provider to make a comment or complaint where they needed assistance. We saw policy and procedures for complaints and these had been reviewed in a timely manner.