Archived: My Homecare Rochdale

Updated 12 December 2019

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection was undertaken by one inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

We gave the service 48 hours’ notice of the inspection. This was because we needed to be sure the provider or registered manager would be in the office to support the inspection.

The inspection took place on 21 November 2019.

What we did before the inspection

We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We reviewed information we had received about the service. We sought feedback from the local authority. We also asked Healthwatch Rochdale for their views on the service. Healthwatch is an independent consumer champion that gathers and represents the views of the public about health and social care services in England. We used all of this information to plan our inspection.

During the inspection

We spoke with all three members of staff including the registered manager and two support workers. The support workers are also the providers. On gaining permission we visited one person who used the service and one of their relatives in their home.

We reviewed a range of records. This included two people’s care records. We looked at two staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed.

After the inspection

We continued to seek clarification from the provider to validate evidence found. We reviewed training data and policies sent to us.

Updated 12 December 2019

About the service

My Homecare Rochdale is a domiciliary care agency. At the time of the inspection the agency was providing personal care to 3 people living in their own homes.

People’s experience of using this service and what we found

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were provided with safe care and support. Staff were aware of their responsibilities for protecting people from abuse. Risks were well managed. There were sufficient staff to meet people’s needs.

Staff received the training and support they needed. Where needed people were supported to access appropriate health care services.

Staff knew people really well. People told us staff were caring and kind, helped maintain their dignity and treated them with respect. People were involved in all decisions about their care and support.

People were provided with personalised care that took account of their needs, wishes and preferences. Care records were person centred. They gave sufficient detail to guide staff on how to provide support safely whilst maintaining people’s independence.

The registered manager understood their responsibilities and monitored the quality of the service using a range of systems. People were positive about the registered manager and the way the service was organised. Policies and procedures guided staff on what was expected of them. The registered manager understood their responsibility to notify CQC of significant events such as safeguarding concerns.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 23 November 2018 and this is the first inspection.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner