We carried out a review of the data available to us about OneCall on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about OneCall, you can give feedback on this service.
One Call provide sensors into people’s homes that are linked to a unit which is monitored 24 hours a day. If a person requires assistance for example if they have had a fall, the sensors alert One Call who will respond and support the person. The service provided this support to about 5000 people. However, they only provided personal care to, on average about ten people a month. The Care Quality Commission looked at the personal care side of One Call.
People’s experience of using this service and what we found
People were protected from abuse by staff who understood how to identify and report any concerns. The risks to people’s health, safety and welfare had been assessed, recorded and plans put in place to reduce these. Staffing levels enabled people’s needs to be met safely.
Staff were recruited safely and received appropriate training and support to enable them to carry out their role effectively.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People, and where appropriate their relatives, were involved in decisions about their care.
Staff were caring and treated people with kindness and respect.
Information was available to guide staff on the most appropriate way to attend to people. People were confident to raise any concerns.
Staff were supported by the registered manager. Quality assurance systems were completed.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
This service was registered with us on 14/11/2018 and this is the first inspection.
Why we inspected
This was a planned inspection based on the date of registration.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.