The Care Quality Commission
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Archived: FitzRoy Support at Home - Nottinghamshire

Office 19, Mercury House,Shipstones Business Centre, Northgate, New Basford, Nottingham, Nottinghamshire, NG7 7FN 07805 791281

Provided and run by:
FitzRoy Support

Important: This service was previously registered at a different address - see old profile

All Inspections

6, 8 August 2013

During a routine inspection

We saw that people's preferences were taken into account when staff were delivering care and support. There was a wide range of information in the care plans of people informing staff of their likes, dislikes and what was important to them.

Care was planned and delivered ensuring people were given safe and appropriate care. The service was responsive to the needs of people. We spoke with a relative of a person using the service and they told us, 'This should be the model for all services. They respond to the changing needs of my relative.'

We saw there were systems in place to ensure people were safe and when incidents occurred these were acted on in line with safeguarding vulnerable adult's procedures.

Staff were trained and supported to deliver safe, effective care. One relative told us, 'Staff were trained to deliver specific care and support to [my relative]."

Weekly meetings were held with all of the people using the service. Records showed discussions were held in relation to recent activities and whether these had been enjoyed, plans for the next week's activities and if people had any concerns they wished to raise.