19 November 2019
During a routine inspection
The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence.
People’s experience of using this service and what we found
People received safe care and support. Staff had received training on safeguarding adults and were aware of their responsibilities to protect people from avoidable harm. Risks associated with people’s individual needs had been assessed and planned for. Learning from mistakes took place to reduce the risk of recurrence.
Staff had information to support them to mitigate any risks posed to people’s safety. There were sufficient staff to meet people’s individual needs. Safe recruitment procedures were used, to support the management team in making safe recruitment decisions. People received support in line with national best practice guidance, in the administration of their medicines.
People were protected from the risks of cross contamination. Staff had received training in the prevention and control of infections and food hygiene standards.
People’s care and support reflected their individual assessed needs. Staff had received an induction, training and ongoing support. Where people received support with nutritional needs, choice and independence was promoted.
Information was shared with external healthcare professionals, to support people with their ongoing healthcare needs. Staff supported people to access health services and support. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.
People gave positive feedback about the approach of staff. They described staff as being kind and caring. Staff had developed positive relationships with people and they knew them well. Care was personalised, and respected people’s dignity, privacy and independence was actively supported. People were involved in discussions and decisions about the care and support they received.
People received care and support that respected their individual preferences and lifestyle choices. There was an inclusive approach to communication. Information was presented in accessible formats to support people to be fully involved in their care and support.
Social inclusion was encouraged and supported. People received opportunities to participate in interests, hobbies and social activities. People were also supported to achieve personal goals and aspirations.
A complaint procedure enabled people to raise any complaints and any received were fully investigated. People’s wishes in relation to their end of life care had been discussed and planned with them.
Quality assurance systems and processes were used to monitor quality and safety. The registered manager was aware of their registration regulatory responsibilities. People received opportunities to share their views about the service they received. Staff were positive about the leadership and support provided by the registered manager.
Rating at last inspection
This was the first time the location had been inspected therefore there was no previous rating. This service was registered with us on 23 November 2018 and this is the first inspection.
Why we inspected
This was a planned inspection based on the registration date.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our inspection programme. If we receive any concerning information we may inspect sooner.